Terms of Service

These terms are the agreement between you and Wone ("Wone", "we", "us"), the operator of Wone Talent and of the brands in its portfolio. They cover the Wone Talent website, your creator account, product we send you, affiliate codes, commission, and the content you create in connection with the programme.

You accept these terms when you create an account, and again each time you take part. If you do not accept them, do not join and do not post as a Wone Talent creator.

Some of what follows describes how a mechanism works without naming the figure behind it. The exact rates, thresholds, holds, and deadlines are on your dashboard once you are approved, and they are read directly from the systems that apply them, so the figure you see is the figure that runs.

• Brand means any brand Wone operates that you are working with, including STIK.
• Content means anything you create, post, or share in connection with the programme, in any format, including drafts and material you were sent and did not publish.
• Product means anything we send you to create with, whether or not you paid for it.
• Your code means the affiliate code and the link issued to you, and any successor to them.
• Platform means a social or video service you post on, including those listed in section 9.

You must be at least 18 years old and able to enter a contract where you live. One person, one account. You may not hold a second account, apply on behalf of someone else, or transfer your account to anybody.

Everything you tell us has to be true and current: your identity, your social handles, your delivery address, and your bank details. You are responsible for what happens under your account and for keeping access to the email you sign in with. Tell us straight away if you think somebody else has got into it.

You may connect an Instagram or TikTok account to confirm you own the handle you listed. We read your public profile to check ownership. We never post on your behalf and never receive your social password. You can disconnect at any time from that platform's own app settings.

Joining is not the same as being approved. Every application is reviewed by a person, and until a decision is made you have an account and nothing else: no dashboard, no product requests, no code. We may approve, decline, or ask for more information, and we do not have to give a reason.

Approval is for a role, and a role is not exclusive in either direction. You may hold more than one, you are free to work with anyone else including brands that compete with ours unless a specific assignment says otherwise in writing, and we are free to work with anyone else. Some roles are invitation-only and cannot be applied for.

Individual pieces of work may come with a brief, a deliverable list, a schedule, and a fee. Where an assignment's written terms conflict with these terms, the assignment governs that assignment only.

You take part as an independent contractor. Nothing here creates employment, a partnership, an agency, a joint venture, or a franchise, and you must not describe yourself as an employee or agent of Wone or hold yourself out as able to bind us.

You decide how, when, and where you work, and you provide your own equipment. You are responsible for your own taxes, contributions, licences, and registrations wherever you live, and for any that arise from what we pay you. We do not withhold or contribute on your behalf unless the law requires us to, in which case we will tell you and deduct it.

If a tax authority treats a payment to you as something else, you will co-operate with us in putting that right, and you are responsible for the amounts assessed against you.

You can request product to create with from your dashboard. Every request is reviewed before anything ships, access grows with your results, and we may decline a request without giving a reason. Product goes to the address on your profile, and getting that address right is your job.

Product sent to you is for creating content. It is not for resale, not for giveaway unless we have agreed to one in writing, and not for anyone else to use. When product arrives you agree to post content for it within the deadline shown on your dashboard, and to add the link to that content from your dashboard.

Read the label and use the product only as directed. If you have a known allergy or a skin or health condition that makes a product unsuitable, do not use it. If a reaction happens, stop using it and get medical advice. Section 11 covers what to do if somebody in your audience tells you they had a reaction.

Missing the content deadline, or repeatedly requesting product and not posting, may pause your access to requests. Product supplied and not used as agreed may be invoiced to you at its retail price.

Once you are approved you can create your affiliate code, which carries an offer for your audience. You earn commission on net sales attributed to that code, within the rate band published on your dashboard. Your rate is personal to you, is reviewed on performance rather than negotiation, and may be changed. We will tell you before a change to your rate takes effect, and it never applies backwards to sales already made.

A sale is attributed to you when a shopper uses your link or types your code at checkout. Our records of attribution, orders, returns, and commission are the ones we use, and figures on your dashboard are provisional until the reconciliation described there has run.

Your own purchases do not earn commission. Where an order carries both your code and another incentive, only one qualifies, and we decide which.

No commission is payable on a sale generated by anything dishonest, artificial, or against these terms, and no commission is payable on an order that is cancelled, refunded, charged back, or found to be fraudulent.

Commission on a sale becomes withdrawable only after a hold period that clears the customer return window, so what you withdraw is settled money rather than money we may have to ask for back. Once your available balance reaches the minimum shown on your dashboard, you can request a payout to the bank account on your profile.

Returns, refunds, chargebacks, and cancelled orders reverse the commission on them. If a reversal lands after you have been paid, we may set it against your next payout, and if there is no next payout we may ask you to repay it.

Payouts are made in the currency shown on your dashboard. Bank charges, currency conversion, and any fee your own bank applies are yours. A payout that fails because the details on your profile are wrong will be held until you correct them.

We may withhold a payout while we investigate a suspected breach of these terms, and we will tell you that we are doing so.

Anyone seeing your post has to be able to tell it is a partnership before they decide anything. This is a legal requirement in Malaysia and in most places our creators live, it is a rule on every platform we ask you to post on, and it is a condition of taking part here. A post that hides the relationship is worth nothing to us and puts you at risk, so we would rather you over-disclosed than under-disclosed.

On every post about a brand

• Tag the brand's official account on that platform.
• Include the brand's partner hashtag.
• Turn on the platform's own disclosure control, which is a separate thing from a hashtag:
  • TikTok: Branded content, which shows as Paid partnership
  • Instagram: Paid partnership label
  • Facebook: Branded content, which shows as Paid partnership
  • YouTube: Includes paid promotion
• If the post carries your code or link, add #ad or #affiliate as well.

If we sent you the product

• Add #gifted and the brand's gifted hashtag, on top of everything above.
• Say it out loud in video or audio, in your own words, within the first 5 seconds. A caption alone does not cover a video.

Put the disclosure where it is actually read: visible without tapping "more", not buried at the end of a hashtag block, and not only in a comment. It has to be in the same language as the post.

The current handles and hashtags for each brand are on your dashboard. They are the ones to use, and they can change without these terms changing. If you are outside Malaysia, follow your own country's advertising rules too where they ask for more than this.

Your content is yours to make. These are the boundaries it stays inside.

• Only your own work. No music, footage, images, scripts, or designs you do not have the right to use. Platform music libraries do not carry commercial rights by default, so check before you use a track on a partnership post.
• No other brands. Do not show, name, or compare against another retailer, brand, or product, ours or anyone else's. Cover or remove other branding in shot.
• Other people need consent. Do not feature anyone else, including family, without their permission, and never feature anyone under 18.
• Nothing unlawful or degrading. No content that is false, misleading, obscene, hateful, harassing, defamatory, or that infringes somebody's rights.
• Follow the brief. Where we give you a brief, brand assets, or approved wording, use them as given. Brand assets are licensed to you for that piece of content and nothing else.
• Say when it is synthetic. If you use AI to generate or materially alter a person, a voice, or a result shown in the content, label it, and follow the platform's own synthetic-media rules.

Sensitive subjects

Do not place a Wone brand alongside any of the following. This is not a view on the subjects themselves. It is that a skincare brand cannot carry the conversation that follows, and putting one there is a breach we treat seriously.

• Politics, elections, and political figures
• Religion and religious practice
• Race, ethnicity, and nationality as a subject of commentary
• Sexual content, nudity, and sexual health
• Alcohol, tobacco, vaping, and recreational drugs
• Gambling and betting
• Violence, weapons, terrorism, and war
• Reproductive health and pregnancy loss
• Eating disorders, self-harm, and suicide
• Death, serious illness, and medical emergencies
• Animal cruelty
• Anyone under 18 as the subject or presenter of the content

Say what the product did for you, honestly, from your own recent experience of actually using it. Do not say what it will do for anyone else, and do not give health, medical, or skincare advice on our behalf.

Several of our products sit next to health. In Malaysia, advertising something as treating or preventing a disease engages the Medicines (Advertisement and Sale) Act 1956, and cosmetic claims sit under the National Pharmaceutical Regulatory Agency's guidelines. A claim in your caption creates that exposure for the brand, which is why the following words are not available to you:

• cure, cures, cured. A cure claim is a medical claim.
• heal, heals, healed. Reads as a medical claim about the body, not the product.
• treat, treats, treatment. Treating a condition is regulated advertising.
• clinically proven, dermatologist recommended. Only usable with documentation we hold and give you.
• guaranteed, 100%. An outcome promise nobody can keep.
• miracle, magic. Hype that invites exactly the scrutiny the claim cannot survive.
• permanent, forever. Nothing in skincare is permanent.

Before-and-after content is welcome and it has to be real: your own skin, your own photos, taken in comparable light, with no filter, smoothing, or retouching that changes what the skin looks like. Say how long it took. Do not present a single result as typical.

If somebody reports a reaction

If anyone tells you, in a comment, a message, or in person, that a Wone product caused a reaction or affected their health, tell us within 24 hours at support@wonetalent.com, with what they said and where. Do not diagnose, do not advise them on treatment, and do not delete the report. This is the one obligation on this page that is not about marketing: it is a safety signal about a product on real skin, and it reaches us through you or not at all.

You own your content. This section says what we may do with it, and it is written plainly because the part people care about is the part usually buried.

By posting content for a Wone brand and tagging or linking it through the programme, you grant Wone a non-exclusive, royalty-free, worldwide licence to reshare and feature that content on our own brand channels, our stores, and our marketing, with credit to you.

This includes advertising

We may run your content as a paid advertisement, boost it, and run it as a whitelisted or partnership ad from your own handle, without asking each time. Where a platform needs your permission for that, such as an ad code or a partnership authorisation, we will ask you for it, and giving it is how the platform records your agreement.

The licence lasts while you are in the programme and for a reasonable wind-down period after, except that a piece of content already printed or embedded in something we cannot recall may stay as it is.

What this licence does not include

• Sub-licensing or sale. We will not sell your content, licence it to a third party, or pass it to a retailer as theirs.
• Editing that changes the meaning. We may crop, trim, or reformat to fit a placement. We will not edit your content so that it says something you did not say.
• A waiver of your moral rights. You keep them. We are not asking you to give them up, which is the usual next clause in an agreement that reaches this far.

You can ask us to stop using a specific piece of content by contacting the team. We will stop within a reasonable time, and where the content is running as a live advertisement we will take it out of rotation rather than let the campaign finish.

You confirm you have the right to grant this licence, including the rights of anyone appearing in the content, and that the content is yours or properly licensed to you.

Taking part means not doing any of this.

• Buying followers, views, or engagement, or using bots, automation, or click farms to inflate anything.
• Running paid advertising that points at your code or link, or bidding on our brand names or misspellings of them in search. This is about ads you buy. Ads we pay for and run ourselves are fine, including ones that run from your own account with your permission, and they never count against you here.
• Posting your code to coupon, deal, cashback, or voucher sites, or anywhere it becomes a public discount rather than a personal recommendation.
• Self-purchasing through your own code for commission, or arranging for someone else to buy on your behalf for the same purpose.
• Sending unsolicited email or messages to promote the products, or anything else that breaks electronic marketing law.
• Registering domains, handles, or accounts using our brand names, or presenting yourself as an official brand account.
• Anything that brings a Wone brand into disrepute, or that insults or targets our customers, our staff, or other creators.
• Breaking a platform's own rules, or reusing the programme after being removed.

We may monitor and review published content to check it meets these terms and to measure how it performed, including using automated tools, and we may ask a third party to do that for us.

Taking content down

If we ask you in writing to correct or remove a piece of content, do it as soon as you can and in any case within 24 hours. We will only ask where content breaches these terms, breaches a platform's rules, or creates a legal or safety risk, and we will say which. If you do not, you authorise us to report the content to the platform.

Some of what you get access to is not public: unreleased products, briefs and campaign plans, pricing, performance data, your own commission rate, and anything marked confidential. Keep it to yourself, use it only for your work with us, and do not post about it until we have announced it. This carries on after you leave the programme.

It does not cover anything already public through no fault of yours, anything you already knew, or anything you are legally required to disclose, and it never stops you speaking about your own experience of the programme, reporting wrongdoing, or seeking advice.

Our names, logos, product names, packaging, photography, and site content stay ours. Taking part gives you a limited, revocable permission to use the brand assets we hand you, for content made under these terms, and nothing more. Any goodwill in our marks belongs to us.

We handle your personal data in line with the Personal Data Protection Act 2010 and our Privacy Policy, which explains what we collect, why, who we share it with, how long we keep it, and how to get a copy or ask for deletion.

We process your data to run your account, review applications, ship product, attribute sales, pay you, meet our tax and legal duties, and keep the programme free of fraud. Some of it goes to the providers who make those things work, including our stores, payment and courier partners, and the platforms you connect.

If a piece of content includes another person's personal data, that is on you to have handled properly, and we may ask you for evidence of their consent.

You confirm that you can enter this agreement, that everything you tell us is true, that your content is your own and does not infringe anyone's rights, that you will meet the disclosure and content standards above, and that you will comply with the law and with each platform's rules.

You will cover us for the losses, claims, and reasonable costs that come out of your breach of these terms, your content, or your acts and omissions in the programme, including claims about advertising, infringement, privacy, and defamation. We will tell you promptly about any such claim and will not settle it in a way that puts an obligation on you without asking you.

The programme, this site, and the products are provided as they are. We do not promise the site will be uninterrupted or error-free, that any level of sales, earnings, reach, or approval will follow from taking part, or that a platform will keep working the way it does today.

Neither of us is liable to the other for indirect or consequential loss, or for lost profit, revenue, data, goodwill, or opportunity. Our total liability to you arising out of these terms is limited to the commission and fees payable to you in the twelve months before the claim arose.

Nothing here limits liability that cannot be limited by law, including for death or personal injury caused by negligence, or for fraud.

We may change the programme and these terms. Material changes will be posted here with a new date, and where a change affects money we will tell you before it takes effect. Carrying on after that is how you accept it. If you do not want to, leave the programme, which you can do at any time by telling us.

We may suspend or end your participation at any time by telling you. If we end it for convenience, commission you have already earned and that has cleared is still paid to you in the normal way, and you stop earning on sales made after that date.

We may end it immediately, and without paying unpaid commission, where you have materially breached these terms. That includes fraud or manipulated sales, a serious or repeated disclosure failure, a prohibited health claim, content placed against a sensitive subject, reselling product, a refusal to take content down, or conduct that seriously damages a brand.

When participation ends, stop presenting yourself as a Wone creator, stop using your code, and stop using our brand assets. Disclosures on content that stays up stay up: a post that was a partnership does not stop having been one. Sections 5, 11, 12, 14, 15, 16, 18, and 19 survive.

These terms are governed by the laws of Malaysia, and the courts of Malaysia have jurisdiction over any dispute, wherever you live.

Before going to court, both of us agree to try to sort it out directly. Send a written description of the problem, what you want, and how you worked it out, to support@wonetalent.com. We will do the same. If it is not resolved within 30 days of that notice, either of us can take it further. Neither of us has to wait where the claim is about confidentiality, intellectual property, or something needing an urgent order from a court.

Claims are brought individually. Neither of us brings a claim as part of a class action.

• Whole agreement. These terms, the Privacy Policy, the programme detail on your dashboard, and any written assignment terms are the whole agreement between us about the programme.
• Order of priority. If they conflict: a signed assignment first, then these terms, then the dashboard detail.
• Transfer. You cannot transfer or subcontract your rights or obligations. We can transfer ours to a company that acquires the relevant business, and will tell you if we do.
• Severability. If a provision is unenforceable, the rest still applies.
• Waiver. Not enforcing something once does not mean we have given it up.
• Notices. We reach you at the email on your account, and you reach us at the address in section 20. Keep your email current.
• Language. This agreement is written and interpreted in English. Any translation is for convenience.
• No third parties. Nobody other than you and Wone has rights under these terms.

Questions about these terms, or about anything in the programme, go to the Wone Talent team at support@wonetalent.com.